FAQ

What is Zenith Star Companion ?

ZSC is a website designed to help people stay connected with family, friends and caregivers. It offers a personalized digital experience that uses familiar sights, sounds and nature to create a compassionate and reassuring environment. Our product succeeds across multiple settings such as assisted living, nursing homes, hospice and homecare. Our goal is to improve healthcare outcomes, reduce avoidable healthcare utilization and support aging in place.

What makes this platform unique?

What sets this platform apart is its ability to provide emotional comfort through a human - centered digital experience. We understand the challenges patients and their loved ones face and are committed to supporting them with a people first approach.

Can I use ZSC on any device?

Yes, ZSC is accessible on any device.

How does your company protect my data?

We take cyber security seriously. We protect your information using encrypted systems and security monitoring. Our team performs regular security reviews and follows industry best practices to ensure your data stays safe.

Where can learn more about ZSC Mission, Values and Policies?

ZSC is committed to creating a supportive, user-friendly digital environment. We aim to provide a compassionate, people - centered experience through sights, sounds and connection. We help bring a sense of calm and reassurance to patients, families, and caregivers.
We are here with you and here for you.

Visit the "About Us" and "Policy" page to learn more.

Do we offer gift cards?

Not currently but check back soon!

Do I need an account to use this site?

Yes, to use ZSC you will need to set up an account. While some features may be accessible without logging in, signing up allows for a more personalized and connected experience. Creating an account is easy!!

How much does it cost?

Individual accounts are $14.99 monthly or a discounted rate of $165.00 for a yearly subscription.
Business accounts will receive a customized quote designed just for you.

How do we handle your personal information?

We collect only what we need to operate our services and improve your experience. We never sell your information to anyone.
Please visit our Policy Page for more details.

How do we accept payment?

Payments may be made using our secure online payment system.

Is there support if I have questions?

Yes, we are here to help. Use the Contact Us page to get in touch with us.
We look forward to speaking with you!

What types of accounts can I create?

There are three options:
• Individual Account: For personal use to share media and stories with loved ones.
• Guest Access: Free access for those invited to view someone’s feed.
• Business Account: Tailored solutions for organizations offering Zenith Star to their members.

What can I do with an individual account?

Create an amazing digital space for loved ones. Upload your meaningful photos, create your own videos and personal audio recordings that provide comfort through familiar stories and shared memories. Create a personal time capsule to be enjoyed forever. Enjoy access to a growing database of nature videos and outdoor experiences. Enjoy a personalized dashboard for updated weather forecasts, appointment reminders and message notifications. Invite up to ten guests for free.

What can I do with a business account?

Give your clients more than expected. Provide next level care by showing that you value each person and what matters most to them. Enjoy all features, with customization options available. Contact us to learn more.

Where is ZSC located?

ZSC is based in Connecticut, USA.

What is included with guest access?

You will be able to access the site and contribute by sharing meaningful photos, adding your own videos and personal audio recordings that provide comfort through familiar stories and shared memories.

Who is this service for?

ZSC is well suited for family members, friends, and caregivers who:
- want to stay connected to their loved ones
- appreciate a holistic approach care
- recognize the healing value of nature and the outdoors